Uplift Return Policy

Uplift Equipment Return Policy

Effective Date: January 1, 2021

Returns

You may request a return within 14 days of receiving your order.
Items must be unused, in original condition, and include all packaging, manuals, tags, and stickers.
Products that are damaged, altered, or missing parts/packaging will not be accepted.
Products not purchased directly from Uplift Equipment or an authorized reseller are not eligible for returns.
Uplift Equipment is not responsible for any loss, theft, damage, delay, or non-delivery caused by the shipping carrier. If a returned product does not reach us, or if it arrives in a condition different from how it was originally shipped, we cannot issue a refund or accept liability for the item.

A 25% restocking fee applies to all returns.

Orders canceled before shipping are not subject to this fee.

Customers are responsible for return shipping.
Original shipping charges are non-refundable.
If your order included free shipping, the actual shipping cost will be deducted from your refund.
Uplift Equipment is not responsible for lost or damaged items during return shipping.

Refunds are processed within 3–5 business days of receiving and inspecting the product.
Refunds will be credited to the original payment method.
Processing time may vary depending on your bank or credit card provider.

How long do I have to return an item?: You have 14 days from delivery to request a return.
Do I need to keep the packaging?: Yes. All original packaging and materials are required for a return.
Who pays for return shipping?: Customer covers return shipping.
Is there a restocking fee?: Yes, a 25% restocking fee applies unless you cancel before the order leaves our warehouse.
When will I get my refund?: Refunds are issued within 3–5 business days after inspection. Your bank may take longer to post it.

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